Leigh Wallinger from Arteka commented on our Customer service and customer care article. He suggested a customer satisfaction survey as one way of discovering how well your company meets its customers' needs as well as giving you the opportunity to fix anything that's wrong before it becomes a … [Read more...]
How to Get Paid in a Recession
October 23, 2009 By 1 Comment
It's been over 2 years since we addressed the subject of getting paid for work done and services provided, yet that subject is probably closer to the hearts of many a small business owner than ever before in these recession-hit times, when: Companies big and small are 'going to the … [Read more...]
Customer service and customer care
October 23, 2009 By 4 Comments
Estimates vary but most agree that it costs between five and six times as much to gain a new customer than to retain an existing one, so having invested so much in winning the customer, for heaven's sake look after him! As you win more customers you will see the 80/20 rule come into play: Often … [Read more...]
Poverty and Plenty: Don’t Panic!
October 23, 2009 By 1 Comment
Sally's comment on the original Poverty and Plenty blog was so insightful I wanted to give it more exposure: "How do small businesses figure out what are the best things to invest in during the financial downturn if they can’t afford all of the things they want to do. How do they measure the … [Read more...]
Do you have an Under Performing Sales Person?
October 23, 2009 By 2 Comments
An under performing sales person is going to be an unhappy individual who descends into a downward spiral from which it is well nigh impossible to get out of alone. Here's the hard bit to swallow: You are at least partly responsible for the situation if the decision to employ that person was … [Read more...]
New business: Are you getting your fair share?
October 23, 2009 By Leave a Comment
I saw some figures again the other day that were allegedly from the DTI in 2005 (though I have to admit to trying to verify the source when I first found these same figures two years ago and not getting anywhere). Anyway, they're still making the rounds, so here they are: 47% of new business … [Read more...]
Want to get your prospecting off to a good start?
October 23, 2009 By Leave a Comment
Let's say you've psyched yourself up to do some telephone prospecting (no mean achievement ;)). You're not experienced at this but you're determined to give it your best shot. You've picked up the phone and got through to your target individual so you introduce yourself and you now ask your … [Read more...]
