I read in the news earlier about Kraft's decision to continue with the closure of the Somerdale factory in Keynsham after the takeover of Cadbury. This was despite its alleged earlier indication that it would keep it open even though plans to close it were already well advanced. It's not just … [Read more...]
How would you describe You ‘Plc’?
February 8, 2010 By Leave a Comment
Okay, so you run or work for a company. That may be a big part of you. Yet it's not the whole story by a long shot, is it? How often do you step back to get a perspective of the whole, great big picture and see how your work is serving what you want out of your life? When was the last time you … [Read more...]
Did you say something BAD about me?
February 3, 2010 By 1 Comment
We often feature customer service here and the importance of getting it right - never more so than dealing with a customer complaint. Or even preventing a problem turning into a complaint... so I thought I'd share this with you... Background A land line went down here the other day and I was … [Read more...]
Employing young women
February 1, 2010 By 3 Comments
With recruitment issues way at the back of many companies' minds in the current economy, this may seem like weird timing to raise the issue of the potential 'risk' involved in employing young women: Will she decide to go off and have babies? If she's already a mother, what happens when one of … [Read more...]
When Toyota gets it wrong…
January 28, 2010 By 2 Comments
When the manufacturer long upheld as a shining example of Gemba kaizen and the use of PDCA, quality management and all things 'lean' gets it wrong, it does so in the unrelenting glare of the global media! Toyota car recall hits US, Europe and China pulls no punches and shows the far reaching … [Read more...]
Make your website work for you!
January 25, 2010 By 3 Comments
Reading an article this morning that said: "Many small business owners do not have the complete range of skills required and are forced to learn as they go along." Well there's a surprise ;-)! It went on to say: "A recent survey we carried out at Made Simple Group clearly showed that … [Read more...]
Competition and Selling: Where’s the Focus?
January 20, 2010 By Leave a Comment
I was catching up on reading earlier and thought I'd share links to a couple of blogs I subscribe to. They're both written by American males yet there the similarities probably end... you'll see each has his own distinct slant on life and business and the way the sites are used. I found this … [Read more...]
