Mark White at Better Business Blogging has tagged me in the "5 things you didn't know about me" meme so I thought I'd join in the fun: 1. What I can only refer to as severe errors of judgement and monumental short sightedness on my paternal grandparents side back down the line (one married out of … [Read more...]
#9 of 10 Telephone Sales Tips on how to create a positive image
October 23, 2009 By Leave a Comment
Prepare yourself for making your calls by getting into the right frame of mind Be genuinely interested in what your contact has to say Probably because of the years of experience of business telephone use I've had, even though I can't see what's going on at the other end of the phone, I can … [Read more...]
7 ways to grow your business without selling!
October 23, 2009 By Leave a Comment
There are lots of ways you can positively influence the sales effort and make the best of selling opportunities without overtly selling. And they're probably well within your existing comfort zone, for example here are just seven: Sort out your brand differentiation - this is way down the … [Read more...]
If something in your business isn’t working…
October 23, 2009 By Leave a Comment
...try a different way. Years ago I worked in the classified advertisement department of a globally respected broadsheet national newspaper. The telephone sales staff were forever being exhorted to sell more display adverts: They were bolder, stood out from the page better, allowed the … [Read more...]
Are you a reluctant sales person?
October 23, 2009 By Leave a Comment
Unless you're a an acclaimed expert in your field, have a product or service people are tripping all over each other to sign up for, are a networker par excellence so are bound to convert some contacts to customers, or have enough business now and in the pipeline to keep you profitably engaged for … [Read more...]
Can you sell without selling?
October 23, 2009 By Leave a Comment
I met an IT Engineer Manager at a Customer and Commercial Awareness day we were running for his company. He saw his department's role primarily as the "face" of the company to their customers and his people as being in a prime position to increase the company's sales. His problem was that he was … [Read more...]
Win, keep and grow happy customers
October 23, 2009 By Leave a Comment
Leigh Wallinger from Arteka commented on our Customer service and customer care article. He suggested a customer satisfaction survey as one way of discovering how well your company meets its customers' needs as well as giving you the opportunity to fix anything that's wrong before it becomes a … [Read more...]
