#2 of 10 Telephone Sales Tips on how to create a positive image

Prepare yourself for making your calls by getting into the right frame of mind:

Respect your listener’s time

Say who you are and where you’re calling from right away and ask if s/he has a couple of minutes to talk with you.

Don’t mess around once you’re through to the individual who either makes the decisions about purchasing what you have to offer or has a lot of influence!

These days we are all bombarded with people trying to sell us something and most have scant regard whether we’re the right person to be talking to in the first place, let alone whether now is convenient for us. So many sales people don’t get past first post purely because their timing is way off.

How difficult is it to show a little consideration? After all, when phoning you can’t actually see what else the other person is doing. If s/he has a half-written report or quote to go out by the end of the day, a customer’s urgent problem to solve or is about to take an important delivery, for example, s/he’s not going to give full attention to what you have to say, no matter how beneficial it may be at some other time to do so.

You’ll often get, as a reply, something along the lines of:

“That depends on what the call’s about.”

That gives you your chance to succinctly give the reason for your call.

Happy telephoning

Linda

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