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	<title>Small Business Training&#187; Customer service</title>
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	<link>http://www.smallbusinesstraining.co.uk</link>
	<description>Sales and marketing skills training: Win and grow more profitable business</description>
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		<title>Why Do Customers Leave?</title>
		<link>http://www.smallbusinesstraining.co.uk/marketing/why-do-customers-leave</link>
		<comments>http://www.smallbusinesstraining.co.uk/marketing/why-do-customers-leave#comments</comments>
		<pubDate>Mon, 04 Jul 2011 10:33:18 +0000</pubDate>
		<dc:creator>Linda Mattacks</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[customer rerlationship management]]></category>
		<category><![CDATA[Customer service]]></category>

		<guid isPermaLink="false">http://www.smallbusinesstraining.co.uk/?p=534</guid>
		<description><![CDATA[Do you know why customers leave? And some, even before they ever &#8216;come aboard&#8217;? The biggest single reason is the way they feel they&#8217;ve been treated. Not the way they&#8217;ve actually been been treated. The way they feel they have been treated. &#8220;Customer service&#8221; and &#8220;Customer Relationship Management&#8221; have to be way more than trite [...]]]></description>
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		<title>Did you say something BAD about me?</title>
		<link>http://www.smallbusinesstraining.co.uk/marketing/did-you-say-something-bad-about-me</link>
		<comments>http://www.smallbusinesstraining.co.uk/marketing/did-you-say-something-bad-about-me#comments</comments>
		<pubDate>Wed, 03 Feb 2010 11:08:52 +0000</pubDate>
		<dc:creator>Linda Mattacks</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Finance & Accounting]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Customer complaints]]></category>
		<category><![CDATA[Customer service]]></category>

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		<description><![CDATA[We often feature customer service here and the importance of getting it right &#8211; never more so than dealing with a customer complaint. Or even preventing a problem turning into a complaint&#8230; so I thought I&#8217;d share this with you&#8230; Background A land line went down here the other day and I was having real [...]]]></description>
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