Comments on: Why Do Customers Leave? http://www.smallbusinesstraining.co.uk/marketing/why-do-customers-leave Sales and marketing skills training: Win and grow more profitable business Tue, 11 Sep 2012 21:21:41 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Dick Wooden http://www.smallbusinesstraining.co.uk/marketing/why-do-customers-leave/comment-page-1#comment-32028 Dick Wooden Sat, 21 Apr 2012 16:23:13 +0000 http://www.smallbusinesstraining.co.uk/?p=534#comment-32028 Yes one person can make a big difference in a business as to whether a customer stays with the business. Several times I only return because the customer experience was enjoyable. Building a customer focused business starts with this true belief in a customer centric business philosophy. As a business development consultant and implementer of CRM, customer relationship & management systems, too many times a business needs to refocus on the importance of knowing their clients better. And building these principles into their way of doing business better. Yes one person can make a big difference in a business as to whether a customer stays with the business. Several times I only return because the customer experience was enjoyable. Building a customer focused business starts with this true belief in a customer centric business philosophy. As a business development consultant and implementer of CRM, customer relationship & management systems, too many times a business needs to refocus on the importance of knowing their clients better. And building these principles into their way of doing business better.

]]> By: Anita http://www.smallbusinesstraining.co.uk/marketing/why-do-customers-leave/comment-page-1#comment-26189 Anita Fri, 30 Dec 2011 18:27:17 +0000 http://www.smallbusinesstraining.co.uk/?p=534#comment-26189 I think it's so important to make our customers feel valued. I certainly value them :) I still do a little happy dance for each order I receive, and when I receive a lovely email saying how much they enjoyed buying a card/gift through my website. It's the fact that a customer chooses to place their trust in me as I design and make a card for their occasion makes it a lovely business to be in :) My problem is that I have found that some customers have had people ask them where they got their gift / card from etc... and their reply is that it was made for them, often forgetting to mention that they can get one too - (lol) I am working on a way around this. I think it’s so important to make our customers feel valued. I certainly value them :) I still do a little happy dance for each order I receive, and when I receive a lovely email saying how much they enjoyed buying a card/gift through my website. It’s the fact that a customer chooses to place their trust in me as I design and make a card for their occasion makes it a lovely business to be in :)

My problem is that I have found that some customers have had people ask them where they got their gift / card from etc… and their reply is that it was made for them, often forgetting to mention that they can get one too – (lol) I am working on a way around this.

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