This post was prompted by a company selling a webinar about meetings; more specifically, how to have effective meetings. It reminded me of one of a series of training videos that were used a generation ago that often used humour to put the main points across. This particular one was "Meetings … [Read more...]
Control Costs, Win And Keep Customers
October 23, 2009 By Leave a Comment
More than 40% of small firms want more support to survive the recession, according to research by Lloyds TSB Commercial. Two thirds of firms put advice on controlling cost top of the agenda 60% want advice on attracting customers 44% want help on how to keep them So we had a quick look … [Read more...]
Is your business booming?
October 23, 2009 By Leave a Comment
We’ve said before that your business isn’t your life. Yet if it’s taking up a large part of your waking (and maybe even sleeping) time in this crazy economy, it ought to be contributing to you leading the best life you can. If you wake up every day raring to go about your business that’s … [Read more...]
Tagged: 5 things you didn’t know about me
October 23, 2009 By Leave a Comment
Mark White at Better Business Blogging has tagged me in the "5 things you didn't know about me" meme so I thought I'd join in the fun: 1. What I can only refer to as severe errors of judgement and monumental short sightedness on my paternal grandparents side back down the line (one married out of … [Read more...]
How to Get Paid in a Recession
October 23, 2009 By 1 Comment
It's been over 2 years since we addressed the subject of getting paid for work done and services provided, yet that subject is probably closer to the hearts of many a small business owner than ever before in these recession-hit times, when: Companies big and small are 'going to the … [Read more...]
Customer service and customer care
October 23, 2009 By 4 Comments
Estimates vary but most agree that it costs between five and six times as much to gain a new customer than to retain an existing one, so having invested so much in winning the customer, for heaven's sake look after him! As you win more customers you will see the 80/20 rule come into play: Often … [Read more...]
Poverty and Plenty: Don’t Panic!
October 23, 2009 By 1 Comment
Sally's comment on the original Poverty and Plenty blog was so insightful I wanted to give it more exposure: "How do small businesses figure out what are the best things to invest in during the financial downturn if they can’t afford all of the things they want to do. How do they measure the … [Read more...]
