When Toyota gets it wrong…

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When the manufacturer long upheld as a shining example of Gemba kaizen and the use of PDCA, quality management and all things 'lean' gets it wrong, it does so in the unrelenting glare of the global media! Toyota car recall hits US, Europe and China pulls no punches and shows the far reaching … [Read more...]

Make your website work for you!

Reading an article this morning that said: "Many small business owners do not have the complete range of skills required and are forced to learn as they go along." Well there's a surprise ;-)! It went on to say: "A recent survey we carried out at Made Simple Group clearly showed that … [Read more...]

Competition and Selling: Where’s the Focus?

I was catching up on reading earlier and thought I'd share links to a couple of blogs I subscribe to. They're both written by American males yet there the similarities probably end... you'll see each has his own distinct slant on life and business and the way the sites are used. I found this … [Read more...]

Build a PROFITABLE business

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Does this title sound daft? Read the following true story then tell me... Although this is about a company providing medical services, the horror is nothing to do with what happens to the patients. It concerns a small company that provided: A 24-hour turn around service of laboratory … [Read more...]

Pain-free selling: Jeffrey’s view

I just received the introduction to an article by Jeffrey Gitomer in my mail box and would love to link you to the full article but, sadly, the site won't allow it. So I'll direct you to his site home page instead. You might want to see other stuff there. Anyway, in the article I'm referring to … [Read more...]

When did you last ask for a referral?

Who do you think will be more predisposed towards you: Someone who doesn't "know you from Adam" or somebody who has been referred to you by a person they respect? Especially in times of economic uncertainty people will be careful who they spend their money with. So if you think it's non-u to … [Read more...]

How much do first impressions count – update

When I grow up I'm going to be-. I thought I'd check out the mobile airtime company that was hassling me. I found two different sites on the Internet, both in the same style, though different colours, and identical head office contact details. Neither had information about key people in the … [Read more...]