Archive for January, 2010

When Toyota gets it wrong…

When the manufacturer long upheld as a shining example of Gemba kaizen and the use of PDCA, quality management and all things ‘lean’ gets it wrong, it does so in the unrelenting glare of the global media!

Toyota car recall hits US, Europe and China pulls no punches and shows the far reaching ramifications not only to Toyota but, by implication, the impact on its workforces and their communities in several countries around the world.

In contrast, when small businesses get it wrong, ‘it’ can often be contained, kept under the radar and fixed with minimal brand damage.

The good thing about the Toyota situation that we can and should all take on board is:

There’s not the slightest element of “Not our fault” or heads in the sand from the company. It’s “Let’s get this sorted out.”

Putting ourselves in the customer/client position: What kind of company would we be inclined to stay with?

When Toyota gets it wrong…

Make your website work for you!

Reading an article this morning that said: “Many small business owners do not have the complete range of skills required and are forced to learn as they go along.”

Well there’s a surprise ;-) ! It went on to say:

“A recent survey we carried out at Made Simple Group clearly showed that marketing, and specifically improving visibility to generate new business, were key concerns for many.

In the face of this, it is indeed a surprising, if not extraordinary, statistic that fewer than half of all such businesses have a web presence.

Furthermore, of those small entities which are online, it is estimated that a large proportion are failing to promote their businesses properly.”

Making the most of your website presence is one area where the Davids of the business world can successfully compete against the Goliaths, so why shouldn’t you? It’s far less down to how much money you throw at it than how wisely you invest whatever budget you have. Your ‘budget’ is going to be a mixture of your time and maybe some money to be most effective:

  • What do you want your website to say about you to whom?
  • What do you want it to do?
  • How will the people you want to visit know it’s even there?

Regular visitors will know we don’t as a rule promote business services here. Yet today we’re making an exception, mainly because this particular one gives so much away upfront and proves that the team behind it really knows its stuff.

There’s a lot to read up on and try for yourselves at nikkipilkington.com, so you may want to bookmark it and come back to it several times…

Make your website work for you!

Competition and Selling: Where’s the Focus?

I was catching up on reading earlier and thought I’d share links to a couple of blogs I subscribe to.

They’re both written by American males yet there the similarities probably end… you’ll see each has his own distinct slant on life and business and the way the sites are used.

I found this one from Chris interesting and it’s pertinent to any business. It’s central theme is: Compete with yourself rather than against the competition and it’s an approach that makes a lot of sense.

Though I’d add a caveat to it saying: Instead focus on what your customers a) need and b) think would be ‘nice to have’ (would they pay the extra for b)? What value would they place on it? Do the sums add up for you?)…

His business is largely online and he actively encourages participation from the site’s visitors – as you can see from the comments.

When you read the title of this post you’re expecting him to say that it’s a no-no. Quite the reverse – the message is: Get with it!

Jeffrey is passionate about selling. And he approaches it from some weird and wonderful angles. Some may seem way too OTT but there are usually gems that you can adapt and use in a way that suits you.

He’s not looking for dialogue with the site’s visitors: it’s a showcase where he freely demonstrates his skills… and encourages you to buy if you want more…

Competition and Selling: Where’s the Focus?

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