Sales and marketing skills training: Win and grow more profitable business
Do you know why customers leave? And some, even before they ever 'come aboard'? The biggest single reason is the way they feel they've been treated. Not the way they've actually been been treated. The way they feel they have been treated. "Customer service" and "Customer Relationship … [Read more...]
We often feature customer service here and the importance of getting it right - never more so than dealing with a customer complaint. Or even preventing a problem turning into a complaint... so I thought I'd share this with you... Background A land line went down here the other day and I was … [Read more...]
The name of this site - Small Business Training And the tag line underneath it - Sales and marketing skills training: Win and grow more profitable business ...pretty well explain the aims of this site since 2006: Good sales and marketing communication skills have always been an essential part of … [Read More...]
Would you run the management of your business the way your government runs your country? I’m serious. Think about it even for just a few minutes. I’ve been reading off and on today about the UK government’s Cabinet reshuffle. Reshuffle is definitely the right word for what’s been going on so far. Here’s a snippet [...]