Crafty Kraft or a longer term Own Goal?

I read in the news earlier about Kraft's decision to continue with the closure of the Somerdale factory in Keynsham after the takeover of Cadbury. This was despite its alleged earlier indication that it would keep it open even though plans to close it were already well advanced. It's not just … [Read more...]

How would you describe You ‘Plc’?

Me PLC

Okay, so you run or work for a company. That may be a big part of you. Yet it's not the whole story by a long shot, is it? How often do you step back to get a perspective of the whole, great big picture and see how your work is serving what you want out of your life? When was the last time you … [Read more...]

Did you say something BAD about me?

We often feature customer service here and the importance of getting it right - never more so than dealing with a customer complaint. Or even preventing a problem turning into a complaint... so I thought I'd share this with you... Background A land line went down here the other day and I was … [Read more...]

Employing young women

With recruitment issues way at the back of many companies' minds in the current economy, this may seem like weird timing to raise the issue of the potential 'risk' involved in employing young women: Will she decide to go off and have babies? If she's already a mother, what happens when one of … [Read more...]