We often feature customer service here and the importance of getting it right - never more so than dealing with a customer complaint. Or even preventing a problem turning into a complaint... so I thought I'd share this with you... Background A land line went down here the other day and I was … [Read more...]
Sales and marketing skills training: Win and grow more profitable business
Socially connect with Linda
Meet Linda
About Linda Mattacks
T:+ 44 (0) 20 7209 1284 or M:+ 44 (0) 7879 628 367 The name of this site - Small Business Training And the tag line underneath it - Sales and marketing skills training: Win and grow more profitable business ...pretty well explain the aims of this site since 2006: Good sales and marketing … [Read More...]
Selling using social media tools
We’re delighted to have Ben Kench as our Guest Blogger and you’ll see you’re actually getting 3-for-1 blogs here! Ok…Selling With Social Media…we’ve covered a couple for very important points thus far. Tip one – new thinking, a new sales strategy Tip two – Be social, it’s called social media after all I hope you’ve [...]
Business Survival US and UK Style
Precised extracts from my email inbox this morning: “…the Publisher of the Orange County Register in the USA (a newspaper that is the third largest in California) says: “The Register has to become a 21st century business… We can’t have the same model that worked 10 years ago.” His approach has been to offer premium [...]