Prepare yourself for making your calls by getting into the right frame of mind Be direct This is different from Tip #2: Respect your listener's time, when we were talking about getting to the point of the call. Here we're looking at the language you use and our advice is: 1 Don't use … [Read more...]
#9 of 10 Telephone Sales Tips on how to create a positive image
October 23, 2009 By Leave a Comment
Prepare yourself for making your calls by getting into the right frame of mind Be genuinely interested in what your contact has to say Probably because of the years of experience of business telephone use I've had, even though I can't see what's going on at the other end of the phone, I can … [Read more...]
7 ways to grow your business without selling!
October 23, 2009 By Leave a Comment
There are lots of ways you can positively influence the sales effort and make the best of selling opportunities without overtly selling. And they're probably well within your existing comfort zone, for example here are just seven: Sort out your brand differentiation - this is way down the … [Read more...]
Are you a reluctant sales person?
October 23, 2009 By Leave a Comment
Unless you're a an acclaimed expert in your field, have a product or service people are tripping all over each other to sign up for, are a networker par excellence so are bound to convert some contacts to customers, or have enough business now and in the pipeline to keep you profitably engaged for … [Read more...]
Can you sell without selling?
October 23, 2009 By Leave a Comment
I met an IT Engineer Manager at a Customer and Commercial Awareness day we were running for his company. He saw his department's role primarily as the "face" of the company to their customers and his people as being in a prime position to increase the company's sales. His problem was that he was … [Read more...]
Customer service and customer care
October 23, 2009 By 4 Comments
Estimates vary but most agree that it costs between five and six times as much to gain a new customer than to retain an existing one, so having invested so much in winning the customer, for heaven's sake look after him! As you win more customers you will see the 80/20 rule come into play: Often … [Read more...]
Do you have an Under Performing Sales Person?
October 23, 2009 By 2 Comments
An under performing sales person is going to be an unhappy individual who descends into a downward spiral from which it is well nigh impossible to get out of alone. Here's the hard bit to swallow: You are at least partly responsible for the situation if the decision to employ that person was … [Read more...]
