When Toyota gets it wrong…

When the manufacturer long upheld as a shining example of Gemba kaizen and the use of PDCA, quality management and all things ‘lean’ gets it wrong, it does so in the unrelenting glare of the global media!

Toyota car recall hits US, Europe and China pulls no punches and shows the far reaching ramifications not only to Toyota but, by implication, the impact on its workforces and their communities in several countries around the world.

In contrast, when small businesses get it wrong, ‘it’ can often be contained, kept under the radar and fixed with minimal brand damage.

The good thing about the Toyota situation that we can and should all take on board is:

There’s not the slightest element of “Not our fault” or heads in the sand from the company. It’s “Let’s get this sorted out.”

Putting ourselves in the customer/client position: What kind of company would we be inclined to stay with?

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2 Responses to “When Toyota gets it wrong…”

  1. Excellent read, I just passed this onto a colleague who was doing a little research on that. And he actually bought me lunch because I found it for him smile So let me rephrase that: Thanks for lunch! I am giving away my Golden List of Downloadable Car Manuals at my Blog. Hope it helps someone. There are links to virtually every Car Manual you could have – http://poormechanic.blogspot.com/

  2. Sarah Arrow says:

    And it’s the right attitude as well Linda, you know if you buy Toyota something is going to be done. How many other companies would gain that kind of trust from their buyers?

    I love Toyota

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