Prepare yourself for making your calls by getting into the right frame of mind:

Keep your mouth free of obstructions

That means no sweets, gum or cigarettes! It also means nothing to drink. Anyone who uses the phone a reasonable amount can easily hear the difference in the sound and pauses of your voice.

Your telephone sales call will be either a prelude to or alternative to a face-to-face call. You don’t turn up to a face-to-face sales meeting (or any business meeting for that matter) eating, chewing gum, smoking, or with a drink in your hand, do you? So why should you think it’s acceptable to do so via the telephone?

It’s much better for you to take a proper break away from the phone once every hour or so, even if just for a few minutes, and come back revitalised and refreshed.

Happy telephoning!