Win, keep and grow happy customers

Leigh Wallinger from Arteka commented on our Customer service and customer care article.

He suggested a customer satisfaction survey as one way of discovering how well your company meets its customers’ needs as well as giving you the opportunity to fix anything that’s wrong before it becomes a major issue. He’s right and it’s something that any small business can carry out in-house, without costing a fortune.

Leigh’s solution also legitimately gives me the chance to plug our Fact Find Your Way To Success course for those of you who’d like to carry out such a survey and want to ensure that you do it right!

We ended up having a proper live conversation and I thought it would be helpful to link to his company, Arteka.

If your company is based in the UK and provides IT/ communications services, you know that your sales and marketing skills aren’t up to scratch and are unwilling, or believe you are unable to rectify that, it might be worth your while exploring whether Leigh can help you.

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"I was very impressed by Linda's determination to help and the constructive, but persistent, manner in which she identified issues and then tried to resolve them. After recent progress I was again reaching a stage where I seemed to be spinning my wheels, and she has given me fresh impetus to start moving forward again."